Open Web Hosting Career Positions

From Support Analysts, System Engineers to System Administrators, A2 Hosting has a number of exciting career opportunities for you. Our distributed team setup means you can work remotely from home allowing us to hire the very best candidates! Just click on each position to learn about each career opportunity. We look forward to seeing your job applications and hopefully speaking with you!

About A2 Careers
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Position/Project Summary:

A2 Hosting is currently looking for a senior level WordPress Developer to join our software development team. For this role, we are seeking an expert (5+ years of experience) WordPress developer with a proven track record of shipping production quality WordPress plugins and themes in a professional setting. This is not a theme development role.

Our team is in the early stages of development of a custom control panel application which will be used by our WordPress customers to manage their websites in an easy way. Our control panel application integrates tightly with WordPress via WP-CLI and custom plugins. We are looking for someone with a deep understanding of the WordPress plugin ecosystem, WordPress hooks, and WP-CLI to help us build additional features for our control panel. Ideal candidates will also have a background in developing with the Laravel PHP framework. 

In addition to the control panel project, this role will collaborate with other members of the software development team on various other projects including A2 Optimized, our public optimization plugin, a WHMCS based client portal, our Helpdesk, as well as internal support tools.


Shift Information

  • This is a highly collaborative position that has working hour requirements of 9:00am-5:00pm ET

Essential Duties and Responsibilities

  • Collaborate with the Software Development team to build features and maintain A2 Hosting’s custom control panel application
  • Pair program with other members of the Software Development team on projects
  • Document deployed systems, troubleshoot processes, design infrastructure, etc.
  • Provide guidance and consultation on internal projects and company priorities
  • Participate in scheduled on-call and bugfix rotations
  • Act as a mentor and role model for less experienced members of the development team by providing guidance and technical advice on projects in addition to coaching and educational opportunities
  • Perform related duties as assigned, within scope of practice, to ensure individual, team, and organizational success

Required Skills and Experience

  • 5+ years developing production WordPress plugins in a business setting
  • 5+ years Linux Systems Administration experience
  • Exceptional verbal and written communication skills; ability to read, write, and speak effectively in English to communicate with team members and leadership
  • Experience working with the Laravel framework a plus
  • Experience with configuration management systems such as Salt a plus
  • Experience working in an agile environment preferred, Jira experience a plus
  • Experience in a web hosting or similar SaaS technology company is a plus

3 Reasons you should apply:

  • You have a passion for using your WordPress expertise to design and build scalable infrastructures to support the growth of the business and its clients
  • You enjoy collaborating with team members and across company organizations to identify opportunities to improve the customer experience and enhance efficiency
  • You are curious and enjoy troubleshooting, debugging and improving existing systems

Final Note: If you have public WordPress plugins or themes available, please include links to those in your application.

Apply
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Here at A2 Hosting, the Migration Specialist is responsible for providing exceptional customer-service to current customers throughout the migration process. The Migration Specialist will resolve technical and general service requests and execute migrations while providing an exceptional customer service experience.

Working alongside a team of passionate professionals and leaders, the Migration Specialist will be an integral part in ensuring that A2 Hosting is a leader in customer- focused web hosting services.

**We are currently in need of candidates who can work a Sunday- Thursday, 4:00pm – 12:00am ET shift**

What you’ll do:

  • Provide outstanding customer service to customers throughout the migration lifecycle; including obtaining relevant pre-migration information, executing the migration, and following up with the customer post-migration
  • Reviewing and processing incoming and/or flagged migration requests in accordance with company procedures and service level agreements
  • Escalating and discussing complex inquiries to team lead as necessary to ensure positive outcomes for customers
  • Meeting and maintaining agreed upon productivity goals during each shift
  • Assisting with troubleshooting for members of the support team as necessary (we love team players!)
  • Assisting with system and network project implementations

What will make you succeed:

  • Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
  • Basic to intermediate working knowledge of MySQL database software, cPanel/WHM, iptables, Red Hat Package Manager, and CLI-based text editors
  • Proficient with computers with the ability to efficiently learn new software
  • A solutions-oriented mindset with a strong analytical streak
  • Effective time management skills including multitasking and prioritization
  • Strong customer-focused mindset with the ability to adapt to different and potentially complex situations
Apply
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A2 Hosting is currently looking for a Solutions Sales Specialist to join our team. The Solutions Specialist is responsible for providing exceptional customer-service to current and prospective clients throughout the sales and upgrade process. While identifying opportunities to engage with clients, the Solutions Specialist will answer email tickets, assist via live chat, and provide over-the-phone assistance as necessary to deliver a white glove sales experience.


Shift Information:

  • 12:00am-8:00am ET Tuesday-Saturday


What you’ll do:

  • Provide outstanding customer service to current and prospective clients by assisting with sales and upgrade inquiries via email, live chat, and over the phone 
  • Identify and understand the client’s needs; communicate service information and pricing of various services and plans that fulfill those needs
  • Maintain a positive and long-term relationship with clients by providing quarterly follow-ups to ensure their hosting needs are being met
  • Leverage knowledge from support and engineering teams to create creative solutions for clients
  • May assist clients with basic level support tasks as necessary, escalating issues if required
  • Maintain CRM records and ensure that data is added and updated regularly
  • Provide accurate weekly sales performance reports to the Sales Lead

What you should have to succeed:

  • A minimum of one year of related customer-service experience, ideally in a sales capacity
  • Experience in a web hosting or similar technology company strongly preferred
  • Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
  • Effective interpersonal skills in interacting directly with external customers
  • Strong customer-focused mindset with the ability to adapt to different and potentially complex situations
  • Proficient with computers with the ability to efficiently learn new software
  • Ability to work as part of a team to overcome obstacles and achieve goals
  • Effective time management skills including multitasking and prioritization
Apply
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Don’t just take our word for it. See what our team has to say.

This Is Who We Are.

Our core values are the foundation of our company. They described how we operate on a day-to-day basis and are the guiding principles that help determine the success of A2 Hosting. Our core values help us maintain a growth mindset so we can seize opportunities to learn and improve every day. On our best days, this is who we want to be.

Curious

Curious

We have an unending desire to learn. We’re always asking what’s next and why so we can dig deeper and strive to do better. We look for new and better ways to innovate and accomplish our goals. We have the drive to dig in and understand any problems we face. Our industry is fast-moving so we are always evolving with new technology and innovations. We take the initiative to keep learning more as we continue to grow.

Passionate

Passionate

We take pride in what we do. The status quo isn’t good enough and we’re always striving to do better. We show up to work enthusiastic, energized, and committed to the work. We feed off the positive energy and constant improvement of our colleagues which allows us to thrive on the clock. When we’re off the clock we seek to find and maintain a balance between our personal and professional lives.

Customer Focused

Customer Focused

We always strive to be empathetic and respectful of our customers. We try to put ourselves in their shoes and treat them how we want to be treated. Through training and education, we make sure we have the technical ability to help them in the right way so we can be the subject matter experts and advisors that help our customers solve their problems. If we can’t solve the problem, we always try to educate and point them to someone/something that can. Our customers are our reason for success and their success is our utmost priority. We are very grateful to build relationships with them daily.

Collaborative

Collaborative

We are a team of teams. We think about the team first and we’re always evaluating how our decisions impact the organization as a whole rather than just ourselves or our departments. We are truthful and always open to constructive feedback. We plan meetings to discuss and coordinate our goals and to share what we know and are learning to help everyone improve. We think group brainstorming and innovation lead to better, more informed decisions.

Agile

Agile

We’re nimble, able to move quickly and easily, and always willing to make changes when it’s obvious those changes need to be made. We are goal-oriented and well planned as we create requirements and move strategically to achieve overall results. By working in small increments we are able to reach our larger goal faster and more efficiently with little time wasted.  We are good adaptors and are always flexible and ready with a backup plan when we need it. 

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